Covid-19 Update

We've compiled a list of useful questions and answers relating to Covid-19 and stays with Boltholes and Hideaways.

Are your cottages open?

All our cottages are open and our Housekeepers are by now well used to the rigorous cleaning protocols needed. Each owner has completed a risk assessment for their property.

What should I do before I travel to a cottage?

Are you and the rest of your group fit to travel? If you, or any of your group, have any symptoms of Covid-19 within 14 days of your holiday, please observe Government self-isolation protocols.

This includes if you have had a track and trace alert.

What should I do if I show symptoms while staying at a property?

If any guests show symptoms of Covid-19 or have been alerted to the need to self-isolate, you are advised to check out and return home to self-isolate in order to adhere to current UK Government guidance. For reference, the dedicated Covid-19 number is 119. You may be requested to ask for a test which you can arrange by contacting https://gov.wales/apply-coronavirus-test. The result must be shown to us and if it is positive, you will need to return home if any member of your party can drive you

What should I do before I leave a cottage?

1. Strip all beds and place duvet covers, sheets and pillowcases in the bag provided.

2. Please then strip all mattress and pillow protectors and put them in the bag provided.

3. Please leave mattress toppers in situ.

4. Place all towels, tea towels and bathmats in the bag provided. Please do not mix them with the linen as they may be wet

5. Please ensure all bins in the property have been emptied and that the tied bags have been placed in the outside bins.

6. Please load the dishwasher with all plates, cutlery, mugs and glasses before you leave and switch it on. Ensure all food items are removed from the fridge/cupboards.

What if there is another lockdown?

In the event of a compulsory national lockdown which prevents you from travelling to your booked cottage, we will move your holiday free of charge or cancel and refund minus our booking fee of £45.

We cannot guarantee refunds if other more subtle restrictions are put in place (eg. restrictions on mixing of households, guest numbers, local advice not to travel etc). We advise all our guests to ensure that travel insurance is in place. However, we will do our best to resell the cancelled holiday in order to be able to partially refund your holiday cost.

What if I can't travel due to catching Covid or being forced to self-isolate?

We advise all our guests to obtain travel insurance as we will not be able to refund should you be unable to travel due to illness (Covid or otherwise) or any other reason such as self-isolation. However, we will do our best to resell the cancelled holiday in order to be able to partially refund your holiday cost.

For further guidance please check the relevant links below:

https://www.gov.uk/coronavirus

https://gov.wales/coronavirus

We continue to follow the Covid-19 cleaning and safety protocols and are "Good to Go". We ask all our guests to follow the government's Covid related advice whilst on holiday and to keep us all safe.

We will also continue to review the UK/Welsh Government’s position on Covid-19, so please remain in contact with us should you have any questions.

Thank you so much for your continued support and understanding.

- Updated 1st December 2021 -

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